Warranty and delivery terms

Return policy

Each item sold by us is backed by a one year warranty.
If you receive defective or incorrect goods, please contact us for a quick refund or exchange of goods *.

* Not applicable for special orders, electric and glass parts.

We will also pay shipping costs if the refund is the result of our mistake.

If you need to return the goods, contact us at info@hot-rod.com.ua or by phone to arrange delivery.

Delivery

We ship goods through Ukraine through New Mail, Intime, Delivery or other carriers. In case of necessity of delivery outside of Ukraine, please contact us for discussion. Some larger units and individual orders can be shipped directly from production to save on shipping costs. Delivery may theoretically take up to 5 business days. While we assume all responsibility for packing and delivery of orders, we are not responsible for damages or loss of goods during transit. We recommend insurance for all parcels and we can arrange this with the carrier. Please leave a note in the order if you want to insure the goods.

Terms and conditions

1. Please read these terms and conditions before using this site. You must be at the age of 18 years or older to purchase goods from this Site.

1.2. Your access to and use of the Site, including your order for the Products through the Site, are governed by these terms.

2. Consent with the terms and conditions

2.1 You agree to comply with the following terms:

(a) by registering on the Site; as well
(b) using the Site to receive Products from us.

3. Placing an order for products

3.1. You can order Products by selecting and sending your order through the Site in accordance with these terms.

3.2. Any order placed on this Site for the Product is an offer from you to purchase a specific Product at the price indicated (including delivery and other fees and taxes) at the time of placing the order.

3.3. All pictures are for illustration only, and the actual product may differ.

4. Acceptance or rejection of the order

4.1 We reserve the right to accept or reject your Order for any reason, including if the requested Product is not available, if the request contains an error or a description or the price of the product published on the Site is erroneous.

4.2. Each order placed through the Site that we accept leads to a separate binding agreement between you and us for the delivery of these Products. For each order we accept, we will provide you with the Products in accordance with these terms and conditions.

4.3. We do not guarantee that any product is applicable for a specific purpose or use. You should do your own research because the technical requirements or security requirements apply to your own situation before using any Hot Rod product.

5. Restrictions on products

5.1. You warrant that you will not use our products in such a way as to contradict any laws in the country in which you use them.

6. Cancellation of the order

6.1. We may cancel any order or part of the order (including any orders we have accepted) without any liability to you at any time at any time if:

(a) the requested items in this order are not available; or

(b) there is an error in the price or description of the product placed on the Site with respect to the relevant Product in this Order; or

(c) the order was placed in violation of these terms and conditions.

6.2. You can cancel the order, provided that it is not an individual order before packing to be sent without penalty. If the order has been packed or shipped, you are responsible for the shipping and packing costs. Individual sales orders are final. Prepayment for special orders is not refundable.

7. Payment methods

7.1. We currently accept the following payment methods:

Direct bank transfer
Westen-Union transfer
Cash payment

7.2. If we can not successfully process your payment, we can notify you of the problem and cancel your order.